Response to my request to return the incorrect part:

From: ApplianceZone CS Amber E. <help@appliancezone.com>
Subject: Re: Return Form
Date: January 20, 2011 11:47:57 AM PST
To: xxxx@sandsmuseum.com

Good Afternoon,


I'm sorry to see the wrong part was purchased; all you need to do is;

1. Purchase the correct part from us, if you are not sure
which part you need please contact one of our parts
specialists to assist you.

2. Send me an e-mail with the new invoice number

3. I will send you a return authorization number via e-mail
with instructions.

* Note* 1. Electrical Parts May Only Be Exchanged
Like Part.
2. Installed Parts Cannot Be Returned
Or Exchanged.
3. Special Order Or Back Ordered Parts May Incur
A Restocking Fee.


Please contact Customer Service if you're having trouble finding the correct part, we would be happy to assist you further.

> ----- Original Message -----
> From: help@appliancezone.com
> Date: 1/20/2011 2:45:06 PM
> To: help@appliancezone.com
> Subject: Return Form
>
> Below is the result of your feedback form. It was submitted by
> MIchael Sands on 1/20/2011 2:45:06 PM
> ---------------------------------------------------------------------------
>
> Name: MIchael Sands
> Email: xxxx@sandsmuseum.com
> Invoice No: 642385
> Order Date: 1/5/11
> Date Received: 1/15/11
> Appliance Model: JP661 OV3HA
> Appliance Serial: MG747641-G
> Reason: incorrect part
> Would you like to reorder the correct part? Yes
> Was this part installed/used? No
>
> ---------------------------------------------------------------------------
>
>

HelpZone
ApplianceZone, Customer Service
help@appliancezone.com

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